Training Membership Structure

Banking Policy

• Unused sessions roll forward 30 days
• Maximum 8 banked sessions
• Session accumulation stops when membership is canceled
• Client has 30 days post-cancel to use banked sessions
• Banked sessions expire if not used within timeframe

Cancellation Policy

12-hour minimum notice

• Cancel 12+ hours: Session can be rescheduled
• Cancel inside 12 hours: Session is forfeited
• Repeated late cancellations may affect preferred time slots
• Policy protects schedule integrity

Pause Policy

Memberships only

• Once every 3 months
• Up to 2 weeks duration
• Requires 7 days notice
• No session accumulation during pause
• Banked sessions must be used within 30 days after resuming

Session Redemption

Flexible usage options

• In-person training at Sportslab NYC
• Virtual training (sick, traveling, weather issues)
• Banked sessions (scheduled in advance)
• All sessions must be redeemed within their rollover window

Sick Days & Travel

• Sick (12+ hours notice): Reschedule or virtual recovery session
• Sick (inside 12 hours): Session forfeited
• Travel: Provide 7 days notice to bank sessions (up to 8-session cap)
• Virtual sessions available anywhere
• Billing does not pause for travel alone

Flex Pack Policy

Freedom without structure

• 10 sessions for $1,700
• 3-month expiration
• No banking available
• No auto-renewal
• No pause option
• No membership perks
• Sessions scheduled based on availability
• 12-hour cancellation rule applies